Exchange & Cancellation Policy
Order Exchange Policy for Customized Products on Aysh:
At Aysh, we understand that customized products are unique and tailored specifically to your preferences. Therefore, please note that orders for customized products are final and cannot be returned for exchange or refund .
-
Customization Process:
- When you place an order for a customized product, please ensure that all customization details provided are accurate and complete. Once the customization process begins, changes or cancellations may not be possible.
-
Quality Assurance:
- We take great care to ensure that all customized products meet our quality standards. However, if you receive a customized item that is defective or arrives damaged, please contact us immediately for assistance.
-
Defective or Damaged Items:
- If you receive a defective or damaged customized item, we will work with you to resolve the issue promptly. Please provide detailed information and, if possible, include photographs of the defect or damage to facilitate the resolution process or must open parcel during a video for prove .
-
Contacting Customer Support:
- If you have any concerns or questions regarding your customized order, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you are satisfied with your purchase.
-
Non-Customized Items:
- For items that are not customized, our standard exchange and return policy applies. Please refer to our general Exchange & Return Policy for more information on returning non-customized items.
-
Cancellation Policy:
- Due to the personalized nature of customized products, cancellations may not be possible once the customization process has begun. Please review your order carefully before submitting it to avoid any discrepancies.
-
Customer Satisfaction:
- Our goal is to provide you with high-quality customized products that meet your expectations. If you encounter any issues with your customized order, please let us know, and we will do our best to address your concerns.
We appreciate your understanding of our policy regarding customized products. If you have any questions or require further assistance, please feel free to reach out to our customer support team, and we will be happy to assist you.
